Proactive IT


One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our proactive managed services solution, we can prevent many network failures from ever happening. By combining regular preventative maintenance and comprehensive real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.


This solution is so effective, our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and savings on support costs for you. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of owning a computer network.



FTI has developed a 150 point proactive checklist which help us manages your network and limit our clients exposure to down time.

Server - Hardware

Frequency

Event Viewer and Log files for error check Real-time
Disk Space Real-time
Check server performance Real-time
Check CPU and Memory Usage Real-time
Check windows updates Weekly
Check AnitVirus Software updates Weekly
Defrag HDD Quarterly
Check for Bios Update Quarterly

Server - Exchange 

Frequency

 Check available disk space Real-time
Check for message tracking log file buildup Monitor Real-time
Exchange server performance Real-time
Perform database integrity checking Real-time 
Verify Internet mail connectivity Real-time 
Verify availability of Public Folders Real-time 
Verify the daily backup  Daily
Verify that the antivirus software is using the latest pattern file Daily
Verify message queues  Daily 
Check Exchange databases size - update trend report  Monthly 
Verify Microsoft's site for hotfixes/service packs  Monthly 
Review Email routing settings Monthly 
Perform offline database defragmentation Monthly
Verify mailbox sizes and warn the users that are abusing the storage  Monthly 
Validate information store backups by restoring them to an alternate server that is not part of your organization Monthly
Check Exchange Administrators list. Add/remove as necessary Quarterly 
Review Exchange configuration. Update documentation  Quarterly
Perform mailbox restore Quarterly

Server - Active Directory

Frequency

Ensure that domain controllers are being backed up  Daily 
Verify the existence of a SYSVOL and NETLOGON share on all domain controllers in all forests Daily 
For each domain, check the FSMOs to ensure Infrastructure Master is not on a global catalog server Monthly 
Ensure that the Schema Master role in each forest is held by a domain controller in the MSA EDC  Monthly
Check all sites to ensure that every replica is a global catalog Quarterly
Look for domain controllers or other server objects in each site that do not belong there and remove them Quarterly
Perform an offline defrag of the NTDS.DIT file Quarterly

Server - IIS 

Frequency

Verify IIS availability by connecting to the hosted web sites  Real-time
Verify FTP availability by connecting to the FTP site  Real-time
Analyze IIS logs  Daily
Verify hotfixes from Microsoft Weekly
Verify FrontPage extensions not installed (unless requried by web developers) Monthly 
Verify configuration and updated documentation if necessary Monthly
Run the Microsoft Baseline Security Analyzer Monthly
Perform security scan against the web sites Quarterly

Server - DHCP

Frequency

Verify IP address pools usage Monthly
Reconcile IP addresses Monthly
Backup the configuration (including the registry) Monthly
Review the duration periods for DHCP Leases Quarterly

Server - DNS

Frequency

Checking the DNS Event Viewer log for error messages Real-time 
Use Nslookup from a workstation to verify DNS configuration Weekly
Use the DNScmd command to check the DNS server Monthly
Check to see that Aging and Scavenging are correctly configured for each zone Quarterly 

Firewall - Standard

Frequency

Verify firewall logs  Daily 
Backup configuration Daily 
Verify manufacturer web site for updates, hotfixes Weekly
Verify antivirus manufacturer web sites for latest threats Weekly
Verify newsgroups, Internet resources for potential threats againts the firewall software Weekly
Verify firewall performance Monthly
Perform penetration test Monthly
Verify free hard disk space Monthly 
Reboot firewall Quarterly
Verify rules and protocols and update/compare documentation Quarterly

Firewall - VPN

Frequency 

Verify logs Daily
Backup the configuration Weekly
Verify the IP address pool for VPN clients Weekly
Physically inspect the hardware Monthly
Check for operating system updates/patches Monthly
Verify security newsgroups for articles related to the VPN device Monthly
Check and validate the existing site-to-site tunnels and VPN clients, update documentation Quarterly
Compare the VPN device configuration with the requirements from IT Security Policy Quarterly 

Workstations

Frequency

Check Disk Space Rea-time
Check server performance Real-time 
Check CPU and Memory Usage Real-time
Event Viewer and Log Files for Error Weekly
Check AnitVirus Software updates Weekly
Check windows updates Monthly
Defrag HDD Quarterly
Check for Bios update Quarterly

Backup

Frequency

Verify backup status, verify backup logs Daily
Verify tape status and replace if necessary Daily 
Rotate backup tapes Daily 
Visually inspect the tape drive Daily 
Check backup software manufacturer web site for updates Weekly
Perform restore test Monthly
Clean Tape Drive Monthly 
Perform full system restore Quarterly
Estimate required tape storage capacity for the next quarter Quarterly

Printers

Frequency

Verify printers availability Daily
Verify toner/ink status Weekly 
Check printer drivers updates Monthly 

Routers

Frequency 

Verify log files Daily
Backup configuration Weekly
Archive and clear log files Monthly
Verify manufacturer's site for OS updates Monthly
Physically inspect the hardware (especially the fans) Monthly 

Switches/Hubs

Frequency

Physically inspect the hubs/switches (for warning lights and noises) Daily
Verify the number of network port available (for capacity planning) Weekly
Reboot hubs and switches Monthly 
Analyze statistics from manageable hubs and switches Monthly

Anti-Virus

Frequency

Verify the latest pattern file has be obtained from the antivirus software manufacturer Daily
Verify all the systems have the latest pattern file Daily
Test the functionality of the antivirus system with a real virus Monthly
Verify Internet email antivirus gateway functionality Monthly
Review the company's antivirus policies Quarterly

Internet Connectivity

Frequency

Verify Internet feeds by pinging the ISP routers and known resources on the Internet Real-time
Check ISP bandwidth Monthly
Physically inspect the providers' routers Monthly 

IT Security Policy

Frequency

Verify that the IT Security Policy contains policies for each type of hardware/software that is currently part of the IT Infrastructure Monthly
Reevaluate the entry points to the IT Infrastructure and make sure they are considered in the IT Security Policy Quarterly
Check for updates in legislation that may affect the IT Security Policy Quarterly
Test the procedures for a security incident. Make sure that everybody understands the responsibilities they have during or after an IT Security incident Quarterly
   

     

  


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