Managed IT Services

Total network peace of mind.  Your time is precious. You have more important issues to deal with than your computer network. It is, however, a critical enabler to your business and in need of attention to ensure it’s running predictably, optimally and securely. Our fully managed program is the ideal solution for an organization like yours, an organization that demands the utmost in network reliability and quality service. Total IT support and management for a fixed monthly price – it's that simple. 

We provide all of the benefits of an internal MIS department for a fraction of the price of staffing one yourself. We reduce the business impact of IT failures by minimizing their occurrence, and any unforeseen issues are dealt with as a top priority. All aspects of your network are covered: security, data protection applications and hardware. 

When you outsource the management of your important IT resources to us, we look upon this as a partnership. Our comprehensive and professional approach means we are your IT department. By optimizing your network's performance, it will work at the peak efficiency and reliability levels that your business demands, allowing you to focus on running your business, not your network.

Security, networking, data protection and user support - we handle it all for a single, predictable price.

Do these issues plague your business?

• IT budget crunch? Under pressure reduce IT costs, increase value or maximize profitability?
• IT turnover? Average employment cycle for a junior IT resource is 8 to 12 months. Do you struggle to retain IT staff?
• Distracted employees?  Do your staff rely on other non-IT employees to deal with distracting IT problems?IT budget crunch? Under pressure reduce IT costs, increase value or maximize profitability?

Program Advantages:

• Priority response: Through participation in our managed services program, if you ever require service or support, you move to the front of the line.
• Prevention of network problems and failures: Through early detection of impending issues, we can work to resolve many issues before they can affect your network and your employees' productivity.
• Faster issue resolution with full-time network monitoring:  With 24x7x365 monitoring, we dramatically shorten the time from computer failure to issue resolution. Our technicians always know the health of your network.
• Increased productivity: Continuous insight into your network lets us reduce the business impact of IT failure by shortening the time from network failure to issue resolution.
• A single monthly price for superior network care: No more guessing what IT support will cost. Receive guaranteed predictability of your IT support costs and avoid high fees

IT Services
Unlimited User Helpdesk	Unlimited helpdesk services for PC users, included in your monthly fee
Warranty Services	On-site repair or replacement to assist with manufacturers' warranty agreements
IT Procurement Assistance	Our IT consultants work with you to help you make optimal technology choices
Vendor Relationship Management	We interface directly with software vendors on your behalf on all support issues
Internet Services	Provisioning and management of your Internet connection and Web domain
Staff Augmentation Services	Supplement your own IT team with our experienced IT engineers and technicians
Asset Reporting	Greater control of your IT assets through regular audits of what you have
Outsourced CIO	Business impact reporting, IT optimization, regular client briefing and analysis
Unlimited Network Support	Unlimited maintenance, response and emergency support of your entire network
Email & Messaging Services	Management of your email, spam filtering and mobile messaging services
Projects and Integration	New rollouts, VoIP, integration, software upgrades, hardware installs – we do it all
Absolute Security	Encryption, digital rights, intrusion prevention and a hardened environment
Total Backup	Guaranteed continuity of your critical business services and data