New Support Case
The Fused Technology support team handles support issues in the order which they are received. Cases involving
service affecting issues or service interruptions are escalated based on their severity>
Our Ticketing System
All support related issues, and service requests are managed with the FTI support ticketing system. In order for us to better serve and track your request we ask
that you please contact us by any of the follow methods listed below.
Calling or emailing a sales or service reprehensive directly may delay response time. Our preferred contact methods are as follows:
How to Submit a Support Request
When a service request is sent to the support team you will receive an auto reply within 15 minutes with your support ticket number. Once received, an FTI technician will be
assigned to the case and will contact you directly within 24 hours with a resolution plan.
Telephone: 410-670-7200 Option 2
The FTI Help Desk is available to take your call Monday through Friday from 8:30am to 5:30pm Eastern Standard Time. For true system down emergencies or disruption of services
please leave a message for our 24x7x365 system down emergency department and a service representative will return your call.