Hosted Business Class VoIP Features
Unlike some other VoIP Providers, 99% of all our features come included and unlimited in our base package.
Other providers normaly provide a 'Basic' package, but then charge you extra for each voicemail box, or for each hunt group, or each auto-attendant etc…
All our features below, unless otherwise marked, ARE STANDARD.
You can view our full feature list in .pdf format HERE
With full descriptions
- Web based Customer Portal
- Auto Attendants and sub level Auto Attendants
- Auto Attendant Answering or Live Person Answering or Both depending on time of day or number of rings.
- Disable Outbound/Inbound Dialing for certain extensions
- Incoming/Outgoing Call Blocking and Custom Routing
- Call routing based on business hours, after hours & holiday hours
- Incoming Call Identification by custom text
- Caller ID/ Call Forwarding / 3 way conferencing / Call Holding / Call Waiting / Do Not Disturb / Redial / speed dialing
- Voicemail / Voicemail to Email and/or Text Message
- Default or custom Music/Commercial On Hold
- Music/Commercial On Hold By Location or Queue
- Ring and Hunt Groups
- Find Me/Follow Me (FTI Digital Assistant)
- Office Intercom and All Page.
- Toll Free Numbers
- Outlook click to talk plug-in
- Call Monitoring and Listen Live
- Conference Bridge (Many to Many Conference Calling)
- Call Recording (Premium Subscription Required)
- Automatic Call Distribution (ACD), Call Queues and Call Center Features (Premium Subscription Required)
- Detailed Accounting and Reporting
- Detailed Records for all inbound/outbound calls. Searchable by extension/number/custom text/ and more
- Call volume graphs by time of day, month, year or custom dates, broken down by extension or phone number
- Reports can be filtered by extension/number/custom text/ or more, and can be exported to excel or plain text.
- Domestic Origination/ Termination
- International Termination
- Incoming Privacy Screening
- SIP Trunking
- E911 support, compliant with all FCC mandates.