Hosted Business Class VoIP Features

Unlike some other VoIP Providers, 99% of all our features come included and unlimited in our base package. Other providers normaly provide a 'Basic' package, but then charge you extra for each voicemail box, or for each hunt group, or each auto-attendant etc…

All our features below, unless otherwise marked, ARE STANDARD.

You can view our full feature list in .pdf format HERE With full descriptions

  • Web based Customer Portal
  • Auto Attendants and sub level Auto Attendants
  • Auto Attendant Answering or Live Person Answering or Both depending on time of day or number of rings.
  • Disable Outbound/Inbound Dialing for certain extensions
  • Incoming/Outgoing Call Blocking and Custom Routing
  • Call routing based on business hours, after hours & holiday hours
  • Incoming Call Identification by custom text
  • Caller ID/ Call Forwarding / 3 way conferencing / Call Holding / Call Waiting / Do Not Disturb / Redial / speed dialing
  • Voicemail / Voicemail to Email and/or Text Message
  • Default or custom Music/Commercial On Hold
  • Music/Commercial On Hold By Location or Queue
  • Ring and Hunt Groups
  • Find Me/Follow Me (FTI Digital Assistant)
  • Office Intercom and All Page.
  • Toll Free Numbers
  • Outlook click to talk plug-in
  • Call Monitoring and Listen Live
  • Conference Bridge (Many to Many Conference Calling)
  • Call Recording (Premium Subscription Required)
  • Automatic Call Distribution (ACD), Call Queues and Call Center Features (Premium Subscription Required)
  • Detailed Accounting and Reporting
  • Detailed Records for all inbound/outbound calls. Searchable by extension/number/custom text/ and more
  • Call volume graphs by time of day, month, year or custom dates, broken down by extension or phone number
  • Reports can be filtered by extension/number/custom text/ or more, and can be exported to excel or plain text.
  • Domestic Origination/ Termination
  • International Termination
  • Incoming Privacy Screening
  • SIP Trunking
  • E911 support, compliant with all FCC mandates.
Hosted Business Class VoIP Managed IT Services Dedicated Internet Access Professional Audio UniPrint Other Products
New Support Case Remote Help Desk Training and Self Help Documentation
Referral Program Agent Program